FAQS

Here are the answers to some FAQS to help you.

Q:Can I cancel / make changes to my order?

A:You will need to contact us and we will be able to check this for you. If you do wish to cancel an order it is best to contact us as soon as possible so we have a better chance of being able to do it.

Q:Do you ship to my country?

A: At checkout you will be asked about shipping address details, including country. If your country is not on the list of available choices then please contact us via email for a quote mail@paulinamucha.co.uk

We only ship to the UK at the moments but we offer personalised delivery quotes for everyone outside of the UK. Doing it this way enables us to get an accurate price of the postage.

Q: What is the Return Policy?

A: If you are not happy with your purchased products please contact us within 28 days of receipt. We will then ask you to return the item to us. Please note that the item has to be in the same condition you received it with no signs of use. Shipping charges on returned merchandise are at the customer’s expense and we recommend registered post as we will not be responsible for goods lost or damaged in transit. We will refund the money for the product unless it’s ; damaged,in bad condition or has any signs of use.

Q:How does www.paulinamucha.co.uk work?

A:Everything you see or buy on www.paulinamucha.co.uk comes direct from our small, UK based business that designs and produces it by hand.
 

Q:How do I know if my order has been successful if suddenly an error page appears?

A: Every registered customer can check by logging in and clicking on the ‘my orders’ tab . Every successful order will appear there. If you don’t have an account with us or are unsure about where to find informations about your orders on your profile please contact us via email at mail@paulinamucha.co.uk. We are always happy to help you.
 

Q:I’ve forgotten my password. What do I do?

A: Simply click on the ‘forgotten password’ link from the sign in page. This will explain how to reset your password. It won’t take more than 5 minutes I promise!